Managed
Services
Website Support and Maintenance
Neighbourhood watch for your website?
Over 40 local businesses already rely on Makilo Managed Services for their website support, hosting and security, here’s why.
- Your website is everything to your business. It’s one of your biggest digital assets, giving your customers a place to find you through Google rankings, interact with you, and sometimes directly pay you, all on your terms. It’s business critical, featuring transactions, customer data and enquiries.
Unfortunately that’s why it’s also a target. Do you double check you’ve locked the door when you leave home? Managed Service is all about doing that for your website on your behalf, leaving you to focus on the the bigger picture.
- Introduction
Testimonials (2024 – )
"We gave Makilo a loose brief, and they came back with a clear strategy and a concept that just made sense. The whole thing rolled out seamlessly. No drama, no slowdown, just smart ideas that landed exactly where they needed to."
- Managed Services
Working with Makilo
You’ll get personalised support, with a local touch. Over a coffee, if that’s your preference.
- All plugins / themes / version updates
- Daily site backups
- Staging site for zero downtime
- 24-hour monitoring & recovery
- Site speed and caching optimisation
- Testing procedure on key functionality
- Managed Services
Looking for:
If you’ve ever struggled with Website maintenance you’ll know checking you’ve covered everything is the hardest part.
There’s plenty you need to check over each month while you’re looking after a website and often by the time you’ve made your way through the to-do list your back to the start. Faced with the new months set of patches and updates.
Our Managed service is a support packages designed to free up that time for you. Through your contact with us, you’ll then discover how your website is performing and what opportunities are available. You’ll get all the features below and much more:
- [01]
Monthly Support (Direct from Pat)
Monthly Check-ins / Site Oversight / Regular Updates
Regular access to your dedicated expert, no call centres, no convoluted ticketing systems. You’ll deal directly with your account manager Patrick, who’ll already know your site inside out. Issues are resolved quickly and communication is clear. Our approach ensures you get reliable, personalised support whenever you need it, without the usual runaround.
- [02]
All plugins, themes & version updates
WordPress / Plugins / Themes / Templates
Never worry about falling behind on essential updates.
We handle all plugin, theme, and core platform upgrades as soon as they’re available, ensuring your website remains secure, compatible, and performing at its best. This proactive approach avoids downtime and prevents the compatibility issues that can creep in with unmanaged sites.
- [03]
Daily site backups
Scheduled Backups / Peace of mind / Rollbacks
Rest easy knowing your website is safely backed up every day. Should anything unexpected happen, be it a minor update gone wrong to a major server issue, we can restore your site quickly and minimise any disruption. Daily backups are an essential safety net, giving you peace of mind and continuity for your business.
- [04]
Staging site for zero downtime
Dedicated Staging Site / Resting environments / Testing Procedure
We provide a dedicated staging environment so updates and new features can be tested before going live. This means your users never experience unexpected downtime or broken pages. It’s a risk-free way to evolve your site, letting us spot and fix any issues without affecting your live site’s performance.
- [05]
24-hour monitoring & recovery
Notifications / On hand Support / Recovery Guidance
Your website is monitored around the clock for issues like downtime, hacking attempts, or performance slowdowns. If anything goes wrong, we’ll know about it instantly and take action often before you or your users even notice. Our rapid recovery process gets your site back online quickly, reducing business risk.
- [06]
Improved site speed and caching
Performance monitoring / Caching Techniques / CDN / Best Practices
Fast sites keep users engaged and boost your search rankings. We regularly optimise your site’s speed and caching, so we can highlight bottlenecks before they become a problem.
This means smoother browsing for your visitors, improved conversion rates, and a stronger overall user experience all included as part of your managed service.
- [07]
Testing procedure on key functionality
Performance monitoring / Business critical Checks / Peace of Mind
Critical website features, things like contact forms, booking tools, or e-commerce checkouts get routinely tested to make sure they’re working as they should. By catching issues early, we ensure your users don’t run into frustrating errors, and you don’t miss out on valuable leads or sales. Reliable functionality, checked month on month.
- Managed Services
Working with Makilo
The inspiration behind Makilo Managed Services. Accessible Website Maintenance.
- We created Makilo Managed Services following requests from some of our biggest clients. They understood the importance of keeping on top of the issues – and their past experiences reinforced their sense of urgency.
We used their feedback as research to design a one-stop product around security that would take care of absolutely everything, without having to spend hours on calls with large SaaS suppliers with minimal support!
It’s led us to this point where we can confidently say we follow all the best practices to keep your website safe.
Our own method is to use surround sound protection, which takes multiple formats – from regular security patches, to 24×7 firewall protection and monitoring against threats. In the worst case of an adverse event, our monitoring system would notify us immediately.
We even do our security work in a staging environment so there is zero downtime. We take full responsibility because it’s the only way to give you complete peace of mind.
Makilo believe in supporting the creative and technology sector across Milton Keynes.
- Managed Services
Working with Makilo
The inspiration behind Makilo Managed Services. Accessible Website Maintenance.
- My name is Patrick Barrington. While you may not have heard my name before, you’ll definitely have heard of some of the websites I’ve helped. We manage over 40 client websites in and around Milton Keynes including some multi-million pound organisations. As such, we’ve made our support and security measures are a priority.
As head of cybersecurity at Makilo, I take responsibility for all of our clients – and there are plenty in Milton Keynes and beyond that we help; including TISA, Skyline Taxis, The Parks Trust and Dawsongroup.
The reason these clients come to us is because too many organisations view it as an afterthought – and being committed to site security isn’t one of their core services.
For us it’s the opposite, which is why I check in with my clients each month and am always a direct point of contact that people can build relationships over years, not months.
Given my knowledge in this area, and deep understanding
that every website design is different, it’s an area that I’m passionate about, which is only possible because of the time and effort I’ve taken in getting to know individual clients and the solutions they’re looking for.
Read about The Investing and Saving Alliance (TISA) experience using Makilo Managed Services
- Projects + Clients
We build websites in and round Milton Keynes for clients, keen to make a difference. When we started designing websites and building our company over 10 years ago, we wanted ‘representation’ to be at the heart of what we did.
Helping secure £2M for a leading national charity
Insulating an Institution for years to come
- App Services
Commercial Value
The biggest challenge is complacency
- Having a secure website isn’t something that anyone would want to compromise on. However, we find the biggest complacency people have is ‘because it hasn’t happened to us yet’. Given that over 40% of websites have been compromised in the last 10 years, it’s an odds game that most clients wouldn’t want to risk, simply because the financial and time cost of recovering from a breach is on average 30x higher than the cost of any security service – not to mention the time you take out of your business to sort it out.
To recap here’s what’s included in Makilo Managed Services:
- Managed web hosting
- WordPress core software updates
- Theme and plugin software updates
- Testing procedure
- Checking key website functionality and test forms
- Daily backups
- Operating system security updates
- Firewall
- SSL certificate
- Caching
- Website support
- Dedicated amount of time each month focused on you
- Direct contact with Pat at anytime
- No automated support or chatbots!
Contact Pat directly at patrick@makilo.co.uk, on 01908 698 780 or hitting the button below:
If that sounds like a good fit for you; or you’d like to know more about how we work, please feel free to get in touch with us.
- Recent Posts
Our interests (2024 – 2025)
